Marley Comms
01237 423445 | home
  • About Us
    • Who are we
    • Why Marley Comms?
    • Testimonials
  • Mitel Hosted MiCloud
    • Mitel Micloud Office Introduction
    • MiCloud Office
    • MiCloud Office Analytics
    • MiCloud Office Phones
  • Avaya Hardware
  • Commercial
    • Business Telephone Systems
    • Hospitality & Hotel services
    • Wireless Internet Installation & Repair
    • IP CCTV Installation & Repair for Business
    • Broadband for Business
    • Line Calls Billing & Consultancy
    • Business Voice & Data Networks
    • Business Support & Maintenance
  • Residential
    • Residential Telephone Engineer
    • WiFi Installation & Repair
    • IP CCTV Installation & Repair
    • Residential Broadband Solutions
    • Voice & Data Networks
    • Support & Maintenance Services
  • Case Studies
  • News & Articles
  • Contact Us

Client Fault Reporting

We want you to know exactly how our service works, how we use your personal data and how it is stored and transmitted. Please state that you have read and understand our Terms & Conditions and our Privacy Policy.

To proceed you must accept our Terms & Conditions:

CLIENT FAULTS & REQUESTS
remote support

Need fast, reliable Broadband for your home?

Marley Comms have been installing home Broadband systems for many years and have the experience to ensure you get the best connection possible for your location.

Need fast, reliable Broadband for your home?

Residential Broadband Specialist


In our experience, this is always the biggest issue for any business, big or small – The ability to connect to the internet or the actual speed or the quality of the actual internet connection itself. This is the same if on a rural farm in Devon or if running a call centre in the centre of London.

These two examples have two very different issues at two ends of the spectrum but none the less it is the same issue for both businesses in terms of a quality connection to the World Wide Web.

At Marley Comms some of the services we provide are:

  • Leased line broadband circuits
  • E.F.M broadband circuits
  • ADSL Broadband
  • “Fibre” Broadband
  • 3G & 4G mobile data solutions for your business
  • Broadband Consultancy


Here are the options with an honest opinion of what to expect:


Analogue Line and ADSL Broadband


If you do not want particularly fast speeds and you do not wish to utilise VoIP or a hosted solution and you are within a few kilometers of the local telephone exchange, then you may get by with this conventional connection – A contention ratio of 50:1 (50 to 1) is common, meaning that at peak times you will be sharing with up to 50 other businesses or users in your local area. The uploads on these types of connection are lower than the download speeds.

Analogue Line & "Fibre Broadband"


We use the term fibre broadband loosely..! You will receive better speeds on average but you will not see any fibre optics to your premises, this is because although your network provider has Fibre to the local telephone exchange or to a street cabinet nearby it is still presented to you over a copper cable with an analogue telephone line. You need to be fairly close to a local exchange, lucky enough to be in an area that is supported and you will also be on a contention ratio of 50:1, although you will have “mega” speeds from time to time, there is no consistency in this product especially when everyone is using it in the area at peak times.

Satellite Broadband


This is an option for anyone who cannot get broadband via any of the other routes. You may be situated in a very rural location and several kilometers away from your nearest BT telephone exchange meaning that the distance your broadband travels over the copper telephone wire isn’t worth even contemplating by the time it reaches you. However our experience of this product is that although it is reliable, its latency, expense and over selling which causes the saturation of the actual satellite and means that you pay a lot of money for a poor service, especially at peak times. We wouldn’t particularly recommend this product through experience, although sometimes it is the only route to the net.

3G or 4G modems


This is sometimes overlooked as a route to the internet and in some cases our clients are in quite favorable positions where 3G or 4G mobile data is available, with a careful survey and installation of some hardware this can be sent to a router and distributed throughout your business or home and is much more reliable and cheaper than any of the other options available to you. We have gained some valuable experience in this field and we also advocate such technology.

E.F.M & Leased line services


(True Fibre Optic Solutions)– These are the ultimate in connectivity but they come at a cost, you will ordinarily receive a Service Level Agreement with a 6 hour logical fix for this kind of managed internet feed, although the likely hood of the actual fibre optic to your premises being down is very low. If you rent a 10Mbits/s (megabits a second), 50Mbits/s or 100Mbits/s feed, this is exactly what you will get 100% of the time. This is a “pipe” which means you can upload at your given speed as well as download, so a 50Mbits/s circuit will give you 50Mbits/s upload and 50Mbits/s download. These are on a 1:1 contention ratio which means that only you use the feed at all times…!


The last option is the preferred method for VoIP and we would not recommend a customer facing solution on any of the other connection, voice compression on any level has its draw backs and these need to be considered very carefully. We are consistently dealing with clients who have made the switch to a hosted IP solution and are very readily looking to make the switch back to a traditional telephone line solution sometimes at a great cost to them. We would be happy to discuss the pros and cons of this type of telephony.

For more info on VoIP and telephones click this link

If you need any help with anything please call us today.

What people think about us!!

I was referred to Marley Comms as we had a problem with slow WAN data speeds and limited wired options due to the remote location. Marley Comms gave us a solution using 4G that is over 50-times faster than what we were able to achieve using ‘standard’ wired solutions. We are using the 4G service to run secure VPN connections back to our headquarters.

Greg Moyse - Senior Network Engineer, South West Ambulance Services

Marley Comms are pleased to announce that they helped to support two great charities at the weekend, the Devon Air Ambulance Trust and the Royal Marines Charity. After such a successful event, we have now decided to support the annual Commando Challenge on Woodbury Common with future mobile wireless solutions.

“We are very grateful to you all, it worked a treat. I was impressed!”

Sarah Burden, Marketing & Communications Manager for Devon Air Ambulance Trust

I would like to say a big thank you for all the support you have given us over the past 5 years.

Peter Ellis, Adelie Embroidery Services

Marley Communications provide us with a Wi-Fi solution at a particularly difficult and remote site. Not only has this provided an extremely reliable solution, their work ethic and professionalism cannot be faulted.

Damon Roel - Devon Air Ambulance IT Manager, Devon Air Ambulance Trust

Thank you for the excellent service you have given to us over the years! Since the initial installation of our telephone system, you and your team have gone the extra mile for us.

Tess Blayton, TaxAssist Accountants

Very pleasant, non-disruptive to a busy private dental practice. The guys were so helpful and aware of their surroundings. Would definitely recommend!

Chloe Cotgrove, Ten Dental

The installation and maintenance we received was exemplary and was carried out to a highly professional standard and attention to detail, nothing was too much trouble.

Jon Stopporton, SSI Electrical Services

Very Professional office staff and work conscientious engineers, made this a smooth and enjoyable experience with our transition to a new telephone system. I would recommend this company to any one. Thank you. Marcia from Oceanlifts SW Ltd.

Marcia Rollins, Ocean Lifts South West

Our business has been using Marley Comms for more than 12 months now and the whole experience has been second to none. The service from Paul and his team is exceptional and nothing is too much trouble. From a business point of view, we feel very well supported and know that there is always someone on hand to help. Thanks!

Lucie Simic, Exeter Dental Centre

Marley Comms have always been reliable and responsive to all situations and will be our main provider for our Avaya telephone system and future network installations.

Daniel Garner, Anglo - Member of Krempel Group

From the outset, our dealings with Paul have been first rate! Exceptional Service!

Sam Price, A Home After Halls Student Lettings

The ultimate professionals!

A whole new phone system installed over 4 different sites, with multiple phones on each, they ensured our lines were kept working throughout the whole process and were always on hand and helpful.

A company that certainly knows how much it means to go the extra mile for their customers.

Would not hesitate to recommend them.

Sofia Mendes, Ten Dental

Read More
Read More
Read More
Read More

Would you like us to call you?

Close

Complete the details below and hit Send.

Please let us know whether you are happy for us to contact you from time to time with information about our products or services by selecting one of the following options:

Close

Commercial Services

  • Business Telephone Systems
  • Hospitality & Hotel services
  • Wireless Internet Installation & Repair
  • IP CCTV Installation & Repair for Business
  • Broadband for Business
  • Line Calls Billing & Consultancy
  • Business Voice & Data Networks
  • Business Support & Maintenance

Residential Services

  • Residential Telephone Engineer
  • WiFi Installation & Repair
  • IP CCTV Installation & Repair
  • Residential Broadband Solutions
  • Voice & Data Networks
  • Support & Maintenance Services

About Us

  • Who are we
  • Why Marley Comms?
  • Testimonials

Mitel

  • Mitel Hosted Micloud

Pages

  • Home
  • Avaya Hardware
  • Case Studies
  • News & Articles
  • Contact Us

Recent Case Studies

  • Hawksfield - Wi-Fi
  • Newquay Cornwall Airport – Wi-Fi
  • Ugbrooke House - Wireless Internet System
  • The Queens Hotel, Wi-Fi

Connect With Us

  • Facebook
  • Twitter
  • LinkedIn
Marley Comms Ltd
0800 5200536 01237 423445 support@marleycomms.co.uk

© All rights reserved Copyright Marley Comms Ltd © 2005 - 2019
Marley Comms Ltd Company No. 08212573
VAT No. 144389201
| Cookie Policy | Terms of Use | Privacy Policy | Sitemap

Call Marley Communications to hear about the extensive products and services we can offer – 01237 423445